Open Insurance Transformation
Context
Open Insurance initiatives and core system evolutions within a regulated insurance environment requiring alignment between business strategy and IT feasibility.
My Role
Business Analyst responsible for business requirement definition, process modeling, feasibility studies and stakeholder alignment across Marketing, IT and Project Management.
Contribution
Led as-is and to-be process modeling (BPMN/UML), structured requirement documentation, supported post-go-live adoption and ensured strategic alignment with corporate objectives.
Impact
- Improved operational workflow clarity
- Reduced requirement ambiguity across teams
- Strengthened governance in digital insurance initiatives
Mortgage & Credit Process Reengineering
Context
Assessment of manual mortgage, leasing and credit workflows with high operational dependency on legacy systems.
My Role
Conducted stakeholder interviews and as-is documentation, analyzed data flows and system interactions, and identified automation opportunities.
Contribution
Defined structured solution proposals for process reengineering and legacy tool replacement, supporting the roadmap toward credit digitalization.
Impact
- Identified operational inefficiencies in credit lifecycle
- Enabled digital transformation roadmap definition
- Reduced dependency on manual processing flows
Digital Payments & Virtual Cards
Context
Maintenance and evolutive initiatives on digital payments, virtual cards and customer profile systems in a large banking environment.
My Role
Managed requirement prioritization, functional validation and milestone tracking while coordinating multiple cross-functional teams.
Contribution
Improved project governance through structured reporting, backlog organization and interface agreement validation between stakeholders.
Impact
- Improved delivery predictability
- Enhanced cross-team alignment
- Strengthened governance over digital payment streams
Financial Markets B2B Platform
Context
Development and governance of a B2B financial platform supporting structured market proposals.
My Role
Facilitated requirement elicitation sessions, prioritized backlog items and coordinated mobile and backend development streams.
Contribution
Supported release planning, validated interface agreements and ensured alignment between business expectations and technical feasibility.
Impact
- Improved cross-functional collaboration
- Reduced backlog fragmentation
- Enhanced visibility on delivery milestones
Automotive B2B Tracking System
Context
Development of a B2B tracking application for vehicle and goods monitoring in an automotive environment.
My Role
Managed requirement definition, functional documentation and stakeholder validation, supporting go-live and release management.
Contribution
Developed interactive prototypes, coordinated change requests and ensured structured communication during SAL reviews.
Impact
- Improved tracking transparency
- Structured change management process
- Smooth production release and deployment
B2C Client Area Application Development
Context
Development of a hybrid B2C skeleton application supporting customer self-service areas across multiple countries.
My Role
Contributed to front-end development, UI library governance and international knowledge transfer sessions.
Contribution
Supported cross-platform deployment (iOS, Android, Web) and coordinated feature releases through structured milestone tracking.
Impact
- Improved user experience consistency
- Cross-country UI standardization
- Reduced time-to-market for new features